Tenga

If you’re having trouble charging your rechargeable TENGA products, please try the following troubleshooting steps:

• To turn the item on, please press and hold the ON button for 4~5 seconds. A quick click will not work.
• When you try to charge the item, does the charging light come on? Does it stay on?
• If you have issues with the product holding charge, we suggest allowing the item to run out of power completely, then trying to charge again.

If the item does not turn on and also looks like it won't charge, please check the following:

• Please confirm that the connection points on the item and the charging base/cables are in contact or are connected properly If the charging base is wet, this can also interfere with the charging. 
• Try wiping the contact points to ensure proper connection.
• Please check the troubleshooting steps of your user manual

If you are having trouble turning on your battery-operated product, please check the following troubleshooting points:

• Have you tried a new set of batteries? The batteries included are only for test purposes, so please try a new set. 
• To turn the item on, please press and hold the button for 4~5 seconds. A quick press of the button will not work - please press and hold the button for 4~5 seconds to turn the item on. 
• Try wiping the contact points on the inside of the cap to ensure proper connection.
• Are the batteries facing the correct direction in the battery box? Check the +/- marks to be sure - there should be one battery facing each direction. 
• There is a small arrow to show where the cap should be aligned when closing the battery box - is this correctly aligned? Please see the below picture for reference.

All of TENGA’s reusable products are designed to be easily cleaned. Here are our recommendations for how to clean your products:

• Invert the insertion point (in the case of the SPINNER up to the coil) or invert the product to the original shape (such as for the GEO and crysta for example) and wash under running cold or tepid water.
• Dry off with a towel.
• Place the product on to its Drying Case to air dry.
• Once completely dry, place into the case for storage.

Note:

■ Wash with cold or tepid water.

■ Use only neutral or mild soap. Soaps high in acid or alkaline content may damage product material.

■ Do NOT wash with alcohol or other cleaners.

■ Please ensure the product is completely clean and dry before storing to help avoid mold and other build-up.

No, it is not defective.  If it is your first time using one of the Standard TENGA CUP Series, you may notice a small cut in the insertion pad. Since the inside of the TENGA CUP Series is air-tight, we included this small incision in the insertion pad to release air upon insertion.

Please rest assured that this is part of the item’s design, and does not indicate a damaged or defective item!